Physically Challenged Travellers
PeruRail will do its best to provide any help you need.

We have people on hand at all our terminals in case you need assistance getting onto (or off from) any of our trains. Please arrive early (one hour before your train leaves) and approach one of our passenger service agents who will assist you.

Unaccompanied Minors
Perurail does not permit children under the age of twelve to travel alone.

Food or dietary restrictions
If you’re travelling on any of our trains and have special dietary requirements, please let us know when you book or email us on reservas@perurail.com.

Vegetarian options for clients will be available, as snacks, on the corresponding services, only if the PeruRail receives notice 48 hours prior the date of travel, specifying the number of the seat, coach and train service.

On The Hiram Bingham and The Andean Explorer vegetarian options are always available. The chef will have a daily vegetarian option.

Pets & Animals
We are delighted to be able to tell you that guide dogs are accepted on board. Unfortunately, these are the only animals that can travel on Perurail. If you require transport of other type of animals please contact us at reservas@perurail.com for further assistance.